FAQs

What is BLADE? How does it work? Do I need a membership?

BLADE is the first digitally driven short distance aviation company.

No membership is required. Just download the BLADE app on iOS or Android, or visit BLADE on your web browser.

Flights can be booked to the most in-demand destinations within seconds. The app allows users to launch their own private charter, crowdsourced charter, or book individual seats on a scheduled flight.

Learn more about BLADE on flyblade.com.

What is BLADEone?

BLADE’s by-the-seat BLADEone jet, a CRJ200, is a throwback to when traveling by airplane was an experience. Quick check-in process, executive style seating, high touchpoint service, first rate meals, and unmatched onboard amenities. BLADEone can also be booked for charter service to get you anywhere you’d like to go.

Fly Blade, Inc. is not a direct air carrier. Fly Blade acts as an indirect air carrier for public charter flights from New York to Miami, with charter flights operated by CFM or other qualified operators. Please reference the Operator-Participant Agreement for additional information.

Can I bring luggage on the flight?

Please visit flyblade.com/luggage to learn about our luggage policies.

Once I’ve booked a seat, can I switch to a different flight?

All Flights (Excluding BLADEone)

You can request a switch from one flight to another by calling us at 844.359.2523. A BLADE team member will do their best to accommodate your needs. Please note that there is a $75 change fee for each flight outside of 24 hours of departure time. For flight changes within 24 hours of departure, a $150 change fee applies..

BLADEone

Seats booked on a BLADEone flight may be switched to a different flight up to 7 days prior to your flight time. Once inside the 7 day window, flights cannot be altered unless you can provide a substitute passenger that can purchase your seat. In that instance, you will receive BLADE credit in the amount of your ticket price which may be applied towards future travel. Please note that there is a $25 administrative fee for substituted passengers. Please reference the Operator-Participant Agreement for additional information.

What if I am late for my flight?

CHARTERS AND BLADE BOUNCE: In the event that you are late for your BLADE charter, there will be a charge of $250 per 10 minutes the helicopter is spinning, waiting past your scheduled departure time. These costs are derived from a combination of idle time, repositioning costs, and duty hours.

ALL OTHER FLIGHTS: No BLADE flights will be held past the time of departure, excluding BLADE Bounce. Please see the ‘What if I am late for my BLADE Bounce’ section for further detailing on associated late fees.

What is BLADE’s weather policy? What if my flight can’t leave because of weather?

Please view the latest weather policies at flyblade.com/weather.

How do BLADE Credits work?

Any BLADE credit you receive can be applied towards the price of an individual seat or a crowdsourced flight unless otherwise noted. Credits will be applied at checkout. You may see how much you have accrued in credits by going to your profile in the App. Any credit not used at the end of the season – as posted September of the season purchased – will expire at the end of the Summer season the next calendar year (Labor Day).

Do children need a seat?

All Flights (Excluding BLADEone)

If the child you are traveling with is under the age of 2, he or she may sit on your lap for the duration of the flight. If the child is older than 2, they are required by law to have their own seat.

Can my pet travel with me?

If you are traveling with a pet, you must contact us to provide the animal’s weight and size in order to see if they can travel with you. If your pet is a service animal, please contact us at 844.359.2523.

How often do BLADEone flights go between New York and Miami?

Take a look on the BLADE app to view scheduled service dates for flights operating between Miami and Manhattan. If you are interested in chartering the BLADEone CRJ200, please call 844-FLYBLADE (844.359.2523) to speak with a member of our Customer Experience team.

Can I leave my car at the airport or helipad?

Parking availability varies based upon location. West 30th Street Heliport & East 34th Street Heliport — nearby parking is available at third-party lots, but not at the heliports themselves. For all other locations, please call 844.359.2523.

What is BLADE Bounce? What are travel times? Is ground transportation provided?

See flyblade.com/bounce for more information about BLADE Bounce.

How long will it take to get to the Hamptons?

Flight times vary depending on where you are flying. On the Average it takes 25 minutes to get to Quogue, 35 minutes to Southampton, 43 minutes to East Hampton (helicopter), 35 minutes to East Hampton (seaplane), 55 minutes to Montauk, 1 hour and 15 minutes to Nantucket.

**Please note that flight times are affected by and may be longer than stated due to a) total load of the helicopter or seaplane b) headwinds.**

Why is my charter not confirmed yet?

Flights are confirmed in the order they are received. Once your flight has found its place in the queue we will confirm it. Please be patient as we often have high flight volume, and will do our best to confirm your flight as soon as possible.

What is the difference between a crowdsourced charter and a regular charter?

The main difference is potential savings. By launching a crowdsourced flight, you fly when you want to and have the potential to earn back credits for seats purchased by other users on your flight. Both options offer the same caliber of aviation equipment and highly skilled pilots. When you crowdsource, you must leave at the time you scheduled. We are unable to alter departure times as other people are flying with you.

Are there additional fees that I may incur when I book travel?

There will be additional fees incurred if scheduled travel is to happen before or after normal heliport operating hours. Those hours, as currently posted by the Heliports are:
  • West 30th Street—travel Monday through Friday (7pm-7am) and Saturday & Sunday (7pm -11am) will incur additional fees.
  • East 34th Street—travel Monday thru Friday from 7pm-8pm will incur additional fees.

For more information please call 844.359.2523.

BLADE Bounce
Any BLADE Bounce scheduled between the hours of 7PM – 7AM will incur an additional fee due to New York City late operation pricing for those hours. Fees vary based upon equipment and landing point. All fees will be confirmed with passenger prior to departure.

If you are late for your BLADE Bounce, there are associated costs detailed in the “What if I am late for my BLADE Bounce” section.

Why does BLADE need to know my weight? Is there a weight limit for passengers?

We collect each traveler’s weight so that we can help our operator monitor the total weight load of each helicopter trip. This is an FAA regulation that must be met in order to ensure your safety and the safety of those flying with you. There is no defined weight limit per passenger, but there is an overall weight limit and distribution allocated on a per helicopter basis. We strictly adhere to this. BLADE reserves the right to request a traveler shift flight times or purchase additional seats due to these regulations. This is an FAA regulation that must be met in order to ensure your safety and the safety of those flying with you.

How does the BLADE referral code program work?

When you refer a friend with your unique referral code, they get $100 off their first flight, and once they book, you get $50 in credit to use on any future bookings. Share your referral code via Twitter, SMS, Email, Facebook, or share in app by selecting Share in the navigation menu. There is a cap at 50 people, but if you’ve gotten that many, contact us because you’re an all star BLADE user. BLADE reserves the right to deem your code invalid if you are found to be abusing the referral program in any way, determined by BLADE.

I have an allergy, can I still fly?

If you have any allergies to food, animals, or otherwise, please let us know so that we can create the perfect flying experience for you. Contact us at 844.359.2523.

Does BLADE operate as an air carrier? Does BLADE own the aircraft I’m flying on?

BLADE does not own, operate or fly the aircraft. The BLADE technology is integrated with the fleet and pilots of DOT & FAA licensed carriers for its helicopter, seaplane, and jet operations.

All Flights (Excluding BLADEone)

Fly Blade, Inc. is not a direct or indirect air carrier. All Flights arranged by BLADE are currently operated by various operators including Liberty Helicopter, Zip Aviation, Analar, Lima and Fly The Whale, Lima NY Corp./Tailwind, Altius Aviation, Tropic, Wall Street Helicopters, CFM, Sundance, Mountain West, HFS, Helo Management and other DOT licensed operators. For flights to any destination that are charters of the entire aircraft capacity, BLADE acts as the agent of the customer.

BLADEone

Fly Blade, Inc. is not a direct air carrier. Fly Blade acts as an indirect air carrier for public charter flights from New York to Miami, with charter flights operated by CFM or other qualified airlines. Please reference the Operator-Participant Agreement for additional information. In addition, for flights to any destinations that are charters of the entire aircraft capacity, Blade acts as the agent of the customer.