Flight Cancellation and Delay Policies

Flight Cancellation Policy

Pre-existing Flights

You may cancel your Seat reservation(s) for a Pre-existing Flight by providing notice to Blade more than 24 hours prior to the scheduled departure time of the Flight. You can cancel on the App or calling Blade at 844-FLYBLADE (844-359-2523). In the event of a cancellation pursuant to these terms, Blade will credit your Account with the amount charged for the cancelled Seat that may be used for future travel for up to 12 months from the date such credit is issued. Blade will not offer cash refunds for any cancellations. A cancellation made within 24 hours of flight time will result in a forfeiture of the full ticket fare.

Crowdsourced Flights

When you launch a charter for crowdsourcing, and need to cancel, you may do so only under the following conditions: 1) it is at least 24 hours prior to the scheduled flight time AND 2) no seats to third parties have been sold. In this case you may notify Blade and cancel your flight and Blade will credit your Account in the amount of the fare charged.

Charters

Charters of an entire aircraft must be cancelled with the following notice: (A) greater than 24 hours in advance of scheduled departure time of the Flight for helicopter and seaplane charters; and (B) greater than 72 hours in advance of the scheduled departure time of the Flight for all non-seaplane fixed-wing charters, such as jet and turboprop charters. You can cancel on the App or calling Blade at 844-FLYBLADE (844-359-2523). In the event of a cancellation pursuant to these terms, Blade will credit your Account with the amount charged for the cancelled Flight that may be used for future travel for up to 12 months from the date such credit is issued. A cancellation made within the required cancellation periods listed in subsections (A) and (B) above will result in a forfeiture of the full Charter price.

 

Flight Delay Policy

From time to time, your Flight may be delayed due to weather, unforeseen mechanical issues, temporary flight restrictions, and airport congestion. If your flight is cancelled or delayed, you will be notified by Team BLADE via email, text, phone or in-app notification. Blade will notify you of any delays or cancellations due to weather at least one hour prior to your scheduled departure time. For flights scheduled to depart prior to 10:00am on Monday mornings, Blade shall send notifications of weather delays or cancellations no later than 9:00pm on the preceding night.

In the event any Flight in excess of 50 miles is delayed more than 2 hours, or, only with regard to flights departing from the Hamptons to New York City on Monday mornings, one hour, you have the option of booking on a different Flight at no additional charge or cancelling your flight and receiving Blade credit to your Account for the fare purchased. Blade’s Cancellation Policy outlined in Section 7 shall apply to anyone cancelling their tickets on a Flight delayed less than 2 hours.

In order to minimize the passenger impact of cancellations and delays due to weather, unforeseen mechanical events, temporary flight restrictions and airport congestion, Blade may reassign you to a different aircraft than the type on which you originally purchased your ticket. Such reassignments may include moving between helicopters, seaplane and turboprop aircraft.  If for any reason you decline to accept the alternate aircraft, Blade will credit your Account for the originally-purchased fare.

If Blade has to move your flight to a time earlier than your scheduled departure time due to weather, unforeseen mechanical issues or Temporary Flight Restrictions  and you are unable to make the newly scheduled flight, Blade will credit your Account for the originally-purchased fare.